Marcum LLP
Managed Services

IT Services - CIO & Infrastructure

Benefit from Marcum IT Services' deep experience in information technology from the server room to the intelligent edge.

Our CIO & Infrastructure solutions extend to business software platforms including Microsoft Dynamics, Intacct, JAMIS, Prophix, and others. We also provide a full suite of professional services surrounding cloud computing, virtualization, hybrid cloud and the Microsoft Platform. Additionally, Marcum's CIO for Hire offerings meet the needs of clients of all sizes.
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CIO for Hire

Marcum IT Services employs senior professionals and certified consultants who provide comprehensive CIO for Hire services, either full or part-time, to our clients.

Many small and mid-sized organizations do not have the resources, or needs, to hire a full-time Chief Information Officer. Marcum responds with advanced technology skills and processes. These include IT assessments and audits, managing software acquisitions from RFP to implementation, budgeting and planning, and technology oversight capacities, to create greater efficiencies for clients of any size.

CIO for Hire Service Examples
  • Strategic planning
  • Gap analysis
  • IT Inventory
  • Project problem resolution – when IT projects are not going well
  • Business-Technology Analysis – industry comparisons, recommended roadmap, IT staff evaluation & recommendations
  • Scheduled CIO support

 

Managed IT Services

Marcum IT Services provides complete Managed Technology Services, including cloud-hosted applications, help-desk, IT infrastructure support, and onsite and virtual management of technology to our clients – enabling organizations to best optimize their IT resources.

Clients rely on Marcum's team for the support of network servers, workstations, email, security, remote application and system access and broad IT support, incorporating cloud services and products that match an organization's budget and service needs.

Marcum's team of highly-trained network and IT engineers provide our clients with strong hands-on customer services across many IT platforms.  We provide higher end IT staff that resolve most client IT issues quickly and effectively. Marcum's team works with our clients and their IT staff to provide the added value needed to keep your operation functional and online.

Managed Services Portfolio
  • Network security (backup and firewalls).
  • Private cloud solutions.
  • Cloud-hosted, fully-managed applications.
  • IT consulting and assessment.
  • Software support, installation and training.
  • PC installation, configuration, imaging, upgrade and repair.
  • Server co-location, web and email hosting.
  • Remote help desk and monitoring.

IT Project Management

Marcum IT Services provides experienced, successful, and effective IT Project Management resources that meet our client's most demanding needs.

We have a proven track record of managing large and small IT initiatives from design and selection to implementation and customization, to ongoing support. Marcum demonstrates  knowledge of many of the needs of an implementation project, infrastructure modernization or re-design, vendor-managed projects, and the full application lifecycle and best practices.

Marcum employs experienced, full-time, Project Management Institute (PMI)-certified, Project Managers (PMPs) who are dedicated to your IT-business projects.

Our Project Management Methodology

Marcum's team adopts a holistic approach to managing IT projects from initiation to completion and post-support.

The primary goals include:

  • Providing leadership for the Project Team and responsibility for the overall success of business-technology initiative.
  • Bringing knowledge, experience and proven best-practices to the full range of activities required to complete a project.
  • Providing a single point of contact for clients.
  • Assisting clients in balancing competing demands between the desired outcome, time, cost and quality requirements.
  • Monitoring and controlling risks.
  • Providing effective communication to, and support and/or management of, various stakeholders and end-users.
  • Setting expectations at every stage of the project.
  • Reducing risks and eliminating unanticipated issues through a proactive approach to project delivery.
  • Managing project scope and change requests.
  • Obtaining approvals from key stakeholders and team buy-in.
  • Monitoring and reviewing project statuses and costs on an ongoing basis.
  • Delivering the project in a timely manner, within budget, and at required quality. (Quality Management (QM).)

Cloud-Hosted Services

Marcum Private Cloud

Marcum IT Services' Private Cloud solution provides low-cost, infrastructure-free, "anywhere, anytime, anyone" computing services. We support 100+ plus clients with 24/7 Private Cloud resources that reduces our clients' need for on premise resources.  This eliminates the need for client managed servers, backup, and the associated IT staffing.

Our Private Cloud solutions support:

  • Cloud-based accounting and ERP systems
  • Disaster Recovery and Business Continuity (DR/BC) systems
  • Hosting and Co-location (CoLo) data center services
  • Intranet sites
  • Hosting for existing applications, and more

 

Microsoft Office 365

Office when and where you need it

Marcum IT Services is a Microsoft Gold Competency Partner, with significant experience in the selection, implementation, customization and support of Microsoft productivity solutions. We provide a 360-degree suite of services surrounding Microsoft Office 365, which enables your organization's team to work anywhere, anytime, on any device. Office 365 is ready when and wherever you are, and Marcum supports the entire suite, either on-premises (at client locations and in their internal infrastructure), or as a managed Software as a Service (SaaS) offering in Marcum's unique Private Cloud.

Your go-to Office—anywhere

Whether you're working in your office or on the go, you get a familiar, top-of-the-line set of productivity tools. Office applications —always the latest versions—let you create, edit, and share from your PC/Mac or your iOS, Android™, or Windows device with anyone in real time.

Tools for the professional

Brand your business-class email address with your company name to build name recognition, and market your business with customized marketing materials that are easy to create. Connect better with customers and colleagues with a range of communication tools, from email and IM to social networking and video conferencing.

With 1 TB of storage per user, you'll have plenty of space for all your files. Plus, because your files are stored online, you can share with people in or outside your company, from wherever you're working, whenever you need to. And with multi-party HD video, content sharing, shared calendars, and team chat, you'll always be in sync with your team.

Microsoft Office 365 tools include:

  • Microsoft Office applications
  • Email & calendar
  • Online meetings
  • File sharing
  • Task management
  • Video management
  • Search & discovery

 Easy setup and management

With step-by-step guidance, you can set up users easily and start using the services fast. You can access the easy-to-use admin center from anywhere to manage all your services. And Office 365 takes care of IT for you, so your services are always up and running and up to date.

Built-in security

Built-in security plus compliance and privacy controls help keep your data safe.

Always at the ready

You'll always have a 99.9% uptime, financially backed guarantee.

Office 365 in the Cloud

Collaboration and communication are key to running a successful business. But with employees and customers employing different productivity tools, it is difficult to actually get work done. Microsoft Office 365 in the cloud enables you to:

  • Improve your communication and teamwork
  • Increase your company's mobility
  • Collaborate and access data over all devices anywhere
  • Turn data into insights

 Work smarter in the cloud

Office 365 enables you to use mobile, social, and cloud technology to make your business more collaborative and effective.

 

IT Security Consulting

In today's IT business environments, Marcum IT Services' clients have seen, and continue to experience, substantial increases in Security-related risks and visibility.

Marcum's IT Security specialists assess our client's networks, infrastructure, systems, and data for critical vulnerabilities. If risks are identified, we assist in the prevention of application and data breaches.

We assess your potential and discovered security risks and provide solutions for vulnerability reduction. This helps to prevent the loss of productivity and profitability from illegal intrusions and data breaches. Our certified security professionals support your team in building a more secure environment, and help you to protect your valuable infrastructure.

IT Security Assessments

Marcum's security assessments comprise:

  • Interviews of key stakeholders within the entire business and technology chain who have roles and responsibilities related to any potential system and data vulnerabilities.
  • Written security policy reviews.
  • Reviews of the use of encryption for remote access applications and other potentially vulnerable areas where your network is open
  • Evaluations of antivirus, anti-malware, phishing, spam and spyware policies on client's Local Area Network (LAN), WANs, and Mail servers
  • Assessments and configurations of firewall settings to prioritize useful traffic
  • Routing and subnet usage reviews for access
  • Access control and user-based security control audits
  • Scans of all outward facing services for security vulnerabilities

Upon completion of the assessment, our team delivers a presentation of findings and recommendations for improvement. As part of the findings report, our team – with many years of experience in system, data, internet and physical plant security and compliance – presents a high-level list of recommended solutions.

Marcum's team of consultants possesses 15 years of experience identifying, evaluating, recommending, and remediating our clients' security weaknesses and deficiencies. With that experience, Marcum can support a series of solutions to protect a client's environment and data.

This includes the following certifications:

  • Certified Penetration Tester
  • Certified Ethical Hacker
  • Certified Security Analyst

Technology Assessments

As clients evaluate the current state of their IT infrastructure, they frequently need experienced external consultants to provide an IT review with recommendations. 

Marcum IT Services performs thorough IT assessments, evaluations, and provides implementation support services. We understand your current IT environment, identify areas of improvements, and clarify and define service expectations. Marcum creates road maps to help you identify, plan for, budget, and achieve your goals. Once the challenges and goals have been outlined and agreed upon, our team works to establish the tasks, implementation schedule, product and service offerings. We can then help you to manage the challenges, assisting throughout the process, revising the plan when needed, and helping you to push to completion.

Typical General IT Assessment Tasks:

  • Interview key client IT staff and internal users.
  • Review network documentation and security.
  • Scan for common vulnerabilities on external IP's and hosting.
  • Assess current infrastructure systems, and critical business processes in alignment with our client's strategic goals.
  • Analyze IT infrastructure, systems, and staffing, comparing them with other organizations of similar size and scope.
  • Recommend solutions for aging equipment, if needed.
  • Evaluate technology best practices and comparison with organizations of similar size and scope.
  • Create Network Documentation Workbook.
  • Prepare a written executive summary and recommendations.
  • (remote) Presentation of findings to executives including next steps/roadmap.

 

IT Security Assessments

Many organizations are seeing a substantial increase in security related risks and visibility. Marcum's IT security team assesses our client's networks, infrastructure, and systems for critical vulnerabilities. If risks are identified, Marcum assists in the prevention of application and data breaches, and in reducing these weaknesses. We assess your security risks and provide solutions for risk reduction. Marcum's certified security professionals will assist your team in building a more secure environment and help you protect your infrastructure. Our security experts work with your team to help remediate the effects of intrusions and illegal data breaches.

A standard IT Security Assessment includes the following:

  • Interview client's IT team and User Staff.
  • Review written security policies.
  • Assess the use of encryption for remote access applications and other potentially vulnerable areas where your network is open.
  • Evaluate antivirus, antimalware, phishing, spam and spyware policies on client's LAN.
  • Review and configure firewall settings to prioritize useful traffic.
  • Assess routing and subnet usage for access.
  • Evaluate access controls and user based security controls.
  • Scan outward facing services for security vulnerabilities.
  • Deliver the report of recommendations and remediation.

Upon completion of the assessment, we provide a presentation of findings and recommendations for improvement. In addition, Marcum has the experience and resources to implement the recommended solutions.

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Contacts

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Glenn  Anstead, Partner, Managed Services
Partner
Managed Services
Rockville, MD
MD

Seth P. Zarny, Partner, Managed Services
Partner
Managed Services
Rockville, MD
MD

 
 
 
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Marcum LLP is one of the largest independent public accounting and advisory services firms in the nation, with offices in major business markets throughout the U.S., as well as Grand Cayman, China and Ireland.

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